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Frequently Asked Questions


Click here to track your order.

Your order could be in a couple of places… our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it’s on its way. You can track your order at the top of this page using your order number from that email. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don’t have your order number, log into your account and then go to ‘Order History’.

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here.

If it’s after 9pm on that date then it’s late. If it’s before the advised delivery date and you’ve had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.

If your delivery date has passed, please contact us by going to the ‘Contact Us’ tab on this page and have your order number ready.

If you’ve placed an order and received a cancellation email from us, we’re sorry about that. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.


As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.


We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name, Picture of the fault and a Description of the fault.

The product name can be found on your order confirmation email.

If you contact us via the ‘Contact Us’ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  1. 1. What sizes do you carry?
        - We carry sizes from XS to XXL. Please refer to our size chart for detailed measurements.
    2. How can I find out when new products are released?
        - You can subscribe to our newsletter or follow us on social media to stay updated on our latest product releases.
    3. What is your return policy?
        - We accept returns within 30 days of purchase. The product must be in its original condition and packaging. Please refer to our Return and Refund Policy for more details.
    4. Do you ship internationally?
        - Yes, we do offer international shipping. Shipping costs will be calculated at checkout.
    5. How can I track my order?
        - Once your order has been shipped, you will receive a confirmation email with a tracking number.
    6. What payment methods do you accept?
        - We accept all major credit cards, PayPal, and Apple Pay.
    7. How can I contact customer service?
        - Our customer service team can be reached via email at [Your Contact Information]. We aim to respond to all inquiries within 24 hours
  2. 8. How do I care for my purchased items?
        - Care instructions are provided on the product page as well as on the label of the product.
    9. Do you have a physical store?
        - Currently, we have physical store in Dar es Salaam, Tanzania and operate online to provide our customers with the most convenient shopping experience possible.


We’re bummed things didn’t work out for you, but here’s the good news: You’ve got 30 days to send something back to us from the day you receive it. Just click the link here and follow the steps below.

You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

Step 1: Contact us by submitting a return form to let us assist you with your return procedure.

Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.

Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking# for us.

Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.

Good to know… We’ve gone paperless! You’ll no longer receive a delivery note in your parcel.

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached.

This does not affect your statutory rights.

You’ll no longer receive an invoice in your parcel. Simply download and print a returns label from our website, add this to your parcel and then send it back to us.

Ready to return? Just click here

Over 30 days?

We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

Don’t worry, just package your items in something non see-through, sealable & waterproof.

Ready to return? Just click here

A typical refund will take up to 37 days, that’s 30 days you returning and us processing and up to 7 days for it to make its way through the banking system.

The refund will go back to the payment method you used when placing your order, once we’ve done our bit you’ll get an email confirming it’s on its way.

If you’ve waited more than 37 days with no email from us then please get in touch by going to the ‘Contact Us’ tab on this page.